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Refund Policy

Effective Date: [Insert Date]

At The Naughty Puzzle Co., we strive to provide high-quality puzzles and exceptional customer service. However, due to the nature of our products, certain refund and return restrictions apply. Please read our policy carefully.

1. Physical Jigsaw Puzzles

All physical puzzles are custom-made to order through our print-on-demand partners, which means we cannot accept returns. However, we are committed to resolving issues in the following cases:

a. Damaged or Defective Puzzles:

If your puzzle arrives damaged, defective, or with missing pieces:

  • Contact us within 7 days of receiving the puzzle at [Insert Email Address].

  • Provide your order number and include photos of the damage or defect.

  • We will issue a replacement or store credit based on your preference.

b. Incorrect Orders:

If you receive the wrong puzzle, we will replace it at no additional cost or issue store credit.

c. Return Restrictions:

Due to the difficulty of verifying the completeness of a returned puzzle, returns for physical puzzles are not accepted. Instead, we offer store credit or replacements for eligible issues as outlined above.

2. Digital Puzzle Access

All digital puzzle purchases are non-refundable. Once access is granted, the product is considered delivered, and refunds cannot be processed. If you experience technical issues accessing your digital puzzles, please contact us for assistance.

3. Refund Process

  • Approved refunds will be issued as store credit or, in specific cases, to the original payment method.

  • Refunds to the original payment method may take 5–10 business days to process, depending on your bank or payment provider.

4. Cancellations

Orders for physical puzzles can be canceled within 12 hours of purchase. After this period, the order is sent to production and cannot be canceled or refunded.

5. Exceptions

We reserve the right to review refund or credit requests on a case-by-case basis to ensure customer satisfaction.

6. How to Request a Refund or Report an Issue

To initiate a refund or report a problem, please contact us at:

  • Email: [Insert Email Address]

  • Include your order number, a description of the issue, and any supporting documentation (e.g., photos of damaged products).

We are here to help and appreciate your understanding of our refund policy.

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